KUALA LUMPUR, April 16 — Time prospects earlier yesterday have skilled difficulties accessing its Internet providers for a number of hours.
The telco has since printed an official assertion to tackle the incident.
Time Internet outage was attributable to DNS servers
Ookla’s Downdetector statistics for Time throughout the outage interval. — eNM pic
In an official assertion that was printed at round 8:20 PM, the Internet Service Provider (ISP) said that the community outage occurred between 5:38 PM to 7:12 PM. According to Ookla’s Downdetector, it recorded the most quantity of downtime reviews from Time Internet’s prospects at round 5:59 PM.
The firm additionally revealed that the outage was attributable to its Secure DNS servers that went down at 5:38 PM. Both its main and secondary Secure DNS servers went offline at the similar time which defined why the outage was fairly extreme.
The firm then converted to backup DNS servers as quickly as they might. However, the ISP didn’t make clear why these servers have been down in the first place.
Meanwhile, some prospects have said that they managed to overcome the outage by utilizing different DNS addresses. That being said, this technique didn’t work for everybody although.
Time acknowledged its lack of communication throughout the outage
Interestingly sufficient, the firm additionally revealed that yesterday’s outage has affected round 40 per cent of Time Internet’s prospects. On high of that, it was additionally the worst downtime incident in Time Internet’s history.
In the similar assertion, Time has additionally acknowledged that the ISP was fairly sluggish when it got here to offering vital data relating to the outage to prospects. Despite the outage, there was no point out of any compensation or rebates by the firm although. — eNM
