APRIL 23 — Before the Raya holidays, Zahid Baharudin posted a video alleging that his wife misplaced cash from her checking account which was stated to be linked to Touch ‘n Go eWallet. The unique video posted on TikTok had garnered over 1.7 million views on the time of writing.
Zahid alleged wife’s account was hacked
Shortly after the video was posted, TNG eWallet reached out to Zahid and his wife and launched an investigation into the matter. On 4th April, the corporate issued an official assertion to share their findings.
TNG eWallet denies fraud activity, insists transactions have been authorised
In the unique video, Zahid stated his wife had misplaced cash from her checking account by TNG eWallet. He additionally advised viewers to not hyperlink their financial institution accounts to TNG eWallet.
Countering the allegation, TNG eWallet stated the transfers to her TNG eWallet have been constituted of different checking account(s) which would require necessary in-app safe verification set by the financial institution. They iterated that the linked debit card did not contribute to the reported unauthorised transactions in any method.
In addition, TNG eWallet emphasised that they’ve robust proof to show that the reported unauthorised transactions have been carried out on her telephone and with correct authentication. It added that they may proceed to undergo all proof completely earlier than taking potential authorized actions. TNG eWallet stated its predominant goal is to kind out the problem pretty and thoroughly.
Zahid disagrees with TNG eWallet’s assertion
Just a few days after that, Zahid posted extra movies in a 4 half sequence to comply with up on the state of affairs. He stated he disagreed with TNG eWallet’s assertion that the transactions have been authorised on her wife’s telephone. In the video, he additionally stated that he was requested to submit a video thanking TNG eWallet however he refused to do so as his case wasn’t resolved. He additionally alleged that if he doesn’t submit the video, authorized motion will probably be taken towards him.
Zahid additionally disagrees that his wife had authorised the transactions saying that they don’t recognise the identify of the retailers for the disputed transactions. He claimed that his wife would have used her financial institution accounts for these type of transactions as an alternative of going by the eWallet.
He additionally refuted media stories claiming that his wife misplaced RM4,250. He defined the RM4,250 quantity was just for the primary disputed transaction and there have been extra disputed transactions in the earlier months. So in complete, the quantity misplaced “was over RM10,000”.
TNG eWallet denies any wrongdoing, takes authorized motion
Following the newest movies, TNG eWallet has issued a brand new assertion to supply an replace on Zahid’s case. It reiterated that every one transactions have been certainly correctly authorised and so they met the next standards:
– Transactions have been accomplished utilizing a PIN
– Transactions have been carried out on the consumer’s telephone, which is binded to the TNG eWallet account as a singular machine
– Transactions passed off on the place of residence
TNG eWallet added that the transactions made by QR scanning have been required to be carried out with the linked machine and the timestamps of those transactions aligned with the app’s energetic time on the machine, which validated their authenticity.
TNG eWallet stated it’s essential to emphasize that in this matter, there may be an absence of fraudulent activity on the eWallet, clearing TNG eWallet from any wrongdoing. It additionally emphasised that whereas they’re dedicated to transparency, they have been additionally sure by privateness rules just like the Secrecy Act, which prevents them from disclosing additional intensive particulars. The eWallet supplier nonetheless assures that they’ve robust proof indicating that these transactions have been correctly authorised.
The firm stated they’ve requested Zahid and his wife to replace their followers on the investigation standing as they’ve exhausted all avenues of help from their finish. However, it stated that Zahid and his wife are endured in damaging their status by making defamatory statements that TNG eWallet is unsafe and wrongly portrayed their results to replace the general public as shifting blame to the financial institution concerned.
TNG eWallet additionally stated they’ve been left with no various however to take authorized motion together with submitting a police report and issuing a Cease and Desist letter to Zahid and his wife, accompanied by an in depth transaction log for readability. It stated that regardless of providing them one other alternative to publicly make clear, they haven’t carried out so, and they’re now letting authorized proceedings take their course.
TNG eWallet says they’re absolutely dedicated to upholding the integrity of their safety and firm and they’ll take no matter motion is critical to guard its group.
TNG eWallet’s safety measures
TNG eWallet is the primary eWallet to implement Bank Negara Malaysia’s security and safety measures in March 2023. Besides transferring away from SMS OTP to a safer TapSecure technique, TNG eWallet has additionally applied a cooling-off interval if an account is accessed from a brand new machine. These measures are designed to stop “hackers” from utilizing your account in the event that they attempt to log in on a brand new machine. This makes it inconceivable to have two telephones logged in to the identical eWallet account on the similar time.
