KUALA LUMPUR, Nov 29 — Some Google Drive users have reported that months’ worth of files have mysteriously gone missing.
From the seems of it, this problem seems to be restricted to Google Drive users on Desktop and the search big has issued an advisory for individuals who are affected.
The problem was first noticed on Google Drive Help Community the place a consumer reported per week in the past that his Drive abruptly went again to its situation in May 2023, which resulted in shedding months of files. The particular person stated there have been no modifications recorded within the exercise log and the one exercise displayed was in May. The individual denied deleting any files manually and stated that the Drive was solely used regionally and was not synced or shared with anybody.
Google’s South Korea assist workforce supplied advised restoration choices together with backing up and restoring the DriveFS folder nevertheless it wasn’t profitable in recovering the missing files. At the time of writing, 263 individuals have additionally reported having the identical query as the unique poster.
A couple of days in the past, some affected users have been notified by Google’s assist workforce that the Product Engineers have been nonetheless investigating the missing files problem. Google nonetheless couldn’t present an ETA and so they don’t advocate users to make any modifications on the basis or knowledge folder till additional directions.
Google’s advisory for affected Drive for Desktop users
About 14 hours in the past, Google issued an official response and stated the difficulty has impacted a restricted subset of Drive for desktop users on variations v84.0.0.0 to 84.0.4.0. As the missing files problem is being investigated, Google is urging users to do the next.
- Do not click on “Disconnect account” inside Drive for desktop
- Do not delete or transfer the app knowledge folder:
- Windows: per centUSERPROFILE per centAppDataLocalGoogleDriveFS
- macOS: ~/Library/Application Support/Google/DriveFS
If you have got additional storage in your desktop pc, Google recommends making a duplicated copy of your app knowledge folder.
Do you utilize the Google Drive app in your desktop? Let us know when you’re affected as properly. — eNM
