KUALA LUMPUR, May 7 — Shopee Malaysia has formally launched its On-Time Guarantee programme the place clients may be compensated with free vouchers if their parcel delivery is late.
According to Shopee, the On-Time Guarantee Programme assures clients that they will obtain their parcels with predictability backed by Shopee’s established fulfilment practices.
What is Shopee On-Time Guarantee?
The new programme supplies a assure that patrons will obtain their order inside the Estimated Delivery Date displayed on the time of order. This On-Time assure applies to all orders, all funds strategies and procuring channels which embody Doorstep Delivery, Doorstep Delivery (Sea transport), Self Collection Point, Economy Delivery (Mail Drop), Instant Delivery and 5-day Guaranteed Delivery. Shopee added that the On-Time Guarantee is barely out there for Shopee Supported Logistics Channels.
If your Shopee delivery misses the promised date, you’ll be compensated with a RM5.00 voucher that you will need to redeem and spend inside a particular timeframe. This programme began in phases since 22 April 2024 and it has been rolled out to all Shopee app customers.
How to test estimated delivery date for On-Time Guarantee?
There are three areas the place you’ll be able to view the On-Time Guarantee delivery date. This contains the Product Details web page itself, the check-out web page and in addition the Orders Details web page after the transaction is accomplished. As indicated within the standing, you’ll be eligible to obtain a RM5.00 low cost voucher if your order arrives after the required date.
How to redeem and use the free voucher if delivery is late?
If your Shopee delivery is late, the voucher will seem on the Orders Details Page. To declare the RM5.00 voucher, go to your Order Page by tapping on Me > To Receive (beneath My Purchases), after which faucet on the order which is eligible to declare the voucher. There ought to be a “Claim” button which is able to seem on the following day of the estimated delivery date between 00:00 to 03:00.
Do observe that you just solely have 3 days to declare the On-Time Guarantee Voucher upon Order Completion. Any unclaimed vouchers might be forfeited and no alternative might be supplied. If patrons click on on “Order Received” earlier than the Estimated Delivery date, the On-Time Guarantee voucher won’t be out there.
Take observe that the On-Time Guarantee voucher is barely legitimate for 7 days from the declare date. In addition, customers can solely use both the On-Time Guarantee Voucher or Free Shipping low cost per checkout.
For extra data, you’ll be able to go to Shopee’s On-Time Guarantee web page and the official FAQ. — eNM
